Return & Refund Policy

We want you to be satisfied with your MerryTune purchase. Please review the return, exchange, and refund conditions below before requesting a return.

30-Day Return Policy

You may request a return within 30 days after receiving your item.

To be eligible for a return, the item must be in the same condition in which you received it: unused, unworn, unwashed, free from stains, odors, hair, lint, or other signs of use, with all original tags, accessories, manuals, protective materials, and packaging included. You must also provide the receipt, order confirmation, or other proof of purchase.

How to Request a Return

To request a return, please contact us at hello@with-merrytune.com .

Please include the following information:

• Your order number
• The email address used for the order
• The item you wish to return
• The reason for the return
• Photographs or video, where the item is defective, damaged, or incorrect

Please do not send your return before receiving approval and return instructions from MerryTune. Items returned without prior authorization, sent cash on delivery, or sent to an address other than the approved return address may not be accepted.

If your return is approved, we will provide instructions on how and where to send the package. The approved return address may vary depending on the destination, product, and logistics arrangement.

Return Shipping Costs

For returns due to change of mind, size or color preference, accidental ordering, or any other reason not caused by MerryTune, the customer is responsible for arranging and paying all return shipping costs.

A prepaid return label may not be available in all countries. When a prepaid label is provided, the cost of the label may be deducted from your refund unless the return is due to a defective, damaged, or incorrect item.

We strongly recommend using a trackable shipping service and retaining the shipping receipt. MerryTune is not responsible for return packages lost, damaged, or delayed before they are received at the authorized return location.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly upon delivery. If the item is defective, damaged, or different from what you ordered, please contact us within 7 days after delivery so that we can evaluate the issue and provide an appropriate resolution.

Please include your order number and clear photographs or video showing:

• The outer packaging
• The shipping label
• The full product
• The damaged, defective, or incorrect area

Where we confirm that an item is defective, damaged in transit, or incorrectly shipped, MerryTune will provide an appropriate remedy, which may include replacement, repair, return shipping reimbursement, or refund, subject to applicable law and product availability. Please retain the item and all original packaging until we complete our review.

Non-Returnable Items

The following items are not eligible for return unless they are defective, damaged, incorrect, or otherwise required to be accepted under applicable law:

• Items that have been used, worn, washed, altered, or assembled
• Items with removed, damaged, or missing tags, labels, accessories, manuals, or packaging
• Items showing stains, odors, hair, lint, scratches, contamination, or other signs of use
• Items that cannot be resold for hygiene or safety reasons after opening or use
• Personalized, customized, or special-order items
• Gift cards
• Items clearly marked “Final Sale” at the time of purchase

Items purchased during a promotion or with a discount code remain eligible for return unless they were clearly marked “Final Sale” at the time of purchase. Please contact us before purchasing if you have questions about the return eligibility of a particular item.

Baby and Hygiene-Sensitive Products

MerryTune products are designed for babies and caregivers and may come into direct contact with the child’s skin, mouth, clothing, or body. For hygiene and safety reasons, products that have been worn, washed, used, stained, contaminated, or otherwise show evidence of use may not be returned due to change of mind. This restriction does not affect rights relating to defective, damaged, or incorrectly supplied products.

Exchanges

The fastest way to receive a different item, size, or color is to request a return for the original item and, once the return is approved, place a separate order for the new item. Product availability is not guaranteed while a return is being processed.

Original Shipping Fees

Original shipping charges are non-refundable for returns due to change of mind, size or color preference, accidental ordering, or other reasons not caused by MerryTune.

If the original order qualified for free shipping and the return causes the retained order value to fall below the applicable free-shipping threshold, the actual original shipping cost may be deducted from the refund, to the extent permitted by applicable law. This deduction does not apply where the return is caused by a confirmed defective, damaged, or incorrect item.

Customs Duties, Taxes, and Third-Party Charges

Original shipping fees, import duties, taxes, customs-clearance charges, brokerage fees, payment-provider fees, currency-conversion charges, and other amounts paid to third parties are generally non-refundable.

These charges may only be refundable where required by applicable law or where MerryTune expressly agrees otherwise because the return was caused by a confirmed defective, damaged, or incorrect item. Customers are responsible for contacting their local customs authority regarding any possible refund of duties or taxes paid directly to that authority.

Refused, Unclaimed, or Undeliverable Orders

If an order is returned because of an incorrect or incomplete address, refusal of delivery, failure to pay customs charges, failure to provide required customs information, failure to complete customs clearance, repeated unsuccessful delivery attempts, or failure to collect the package within the carrier’s holding period, the order will be handled as a customer-responsibility return.

The original shipping fee, return shipping cost, customs charges, carrier fees, handling fees, and any other costs incurred may be deducted from the refund. If the costs incurred exceed the refundable product amount, no refund may be available, except where otherwise required by applicable law.

Return Inspection

Once your return is received, we will inspect the item to confirm that it meets the return conditions stated in this policy.

If the item is returned in a used, washed, damaged, incomplete, contaminated, or otherwise ineligible condition, the return may be rejected or the refund may be reduced to reflect the loss in value, where permitted by applicable law. We may contact you if further information is required.

Refunds

We will notify you after receiving and inspecting your return and will confirm whether the refund has been approved.

If approved, the eligible refund will be issued to the original payment method, generally within 10 business days after approval. Refunds cannot normally be sent to a different card, bank account, or payment method.

Your bank, card issuer, or payment provider may require additional time to process and post the refund. Where currency conversion applies, the amount shown on your statement may vary due to exchange-rate movements or fees imposed by your card issuer or payment provider.

If more than 15 business days have passed since we approved your refund, please contact us at hello@with-merrytune.com .

Cancellations

An order may only be canceled before fulfillment begins. Once an order has entered processing, packing, or shipment, cancellation may no longer be possible. If the order has already shipped, you must request a return in accordance with this policy.

Mandatory Consumer Rights

Nothing in this policy excludes, restricts, or replaces any consumer right or remedy that cannot legally be excluded under the laws applicable to your purchase. Where mandatory consumer protection law provides you with greater rights than this policy, the mandatory law will apply.

Contact Us

For return, exchange, or refund questions, please contact MerryTune Customer Care.

Email: hello@with-merrytune.com