Contact Us

We’re here to help with questions about your order, delivery, returns, or the use of a MerryTune product.

Please complete the contact form below and provide as much information as possible. Our customer care team will review your inquiry and respond as soon as possible.

Order and Delivery Inquiries

For questions about an existing order, please include:

• Your order number
• The email address used for your order
• The recipient’s name
• A brief description of your inquiry

Product Issues

If your item is damaged, defective, or different from what you ordered, please include clear photographs or video of the product, packaging, shipping label, and the area of concern.

Response Time

We generally respond within 1–2 business days. Response times may be longer during weekends, Korean public holidays, product launches, or major promotional periods.

Please do not include full credit card numbers, passwords, or other highly sensitive payment information in the contact form.