Shipping & Delivery

MerryTune ships internationally from South Korea. Please review the shipping fees, free-shipping thresholds, estimated delivery times, customs information, and other important delivery terms below before placing your order.

Shipping Overview

Shipping fees and free-shipping thresholds are calculated based on the merchandise subtotal after discounts and before any applicable duties, taxes, or additional charges. The final shipping fee shown at checkout will apply.

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Order Processing

• Orders are generally processed within 1–2 business days after payment is successfully completed.
• Orders placed on Fridays, weekends, or Korean public holidays may be processed on the following business day.
• Business days exclude Saturdays, Sundays, and public holidays in South Korea.
• Processing may take longer during major promotions, new-product launches, holiday periods, or unusually high order volumes.

Shipping Origin

Unless otherwise stated, MerryTune orders are dispatched from our fulfillment location in South Korea. Orders may be delivered as international shipments and may be treated as personal imports under the laws of the destination country.

Shipping Carriers

MerryTune selects the most appropriate carrier based on the destination, package size, product availability, local delivery conditions, and service availability.

International orders may be delivered through DHL Express, UPS, SF Express, Janio, USPS, GOFO, or another international or local delivery partner.

A specific carrier cannot be requested or guaranteed unless a carrier option is expressly offered at checkout. The carrier shown in the shipping confirmation email and tracking information will apply to your order.

Estimated Delivery Times

Estimated delivery times begin after the order has been dispatched and do not include order-processing time.

All delivery periods are estimates rather than guaranteed delivery dates. Delivery may take longer due to customs clearance, courier disruptions, weather, natural disasters, strikes, regional conflicts, peak-season demand, remote-area restrictions, or other circumstances outside MerryTune’s reasonable control.

Japan

• Standard shipping: USD $6.50
• Free shipping: Orders of USD $65 or more
• Estimated delivery: 2–4 business days after dispatch
• Delivery may be completed by an international courier and its designated Japanese last-mile delivery partner.

Singapore

• Standard shipping: USD $8.00
• Free shipping: Orders of USD $120 or more
• Estimated delivery: 4–7 business days after dispatch

Taiwan

• Standard shipping: USD $8.00
• Free shipping: Orders of USD $120 or more
• Estimated delivery: 4–7 business days after dispatch
• The recipient may be required to provide personal customs-clearance information requested by the local carrier or customs authority.

United States

• Standard shipping: USD $10.00
• Free shipping: Orders of USD $120 or more
• Estimated delivery: 6–12 business days after dispatch

Australia

• Standard shipping: USD $12.00
• Free shipping: Orders of USD $120 or more
• Estimated delivery: 3–5 business days after dispatch

Order Tracking

• Once your order has shipped, a shipping confirmation email containing the tracking number will be sent to the email address entered at checkout.
• Tracking information may take 24–48 hours after dispatch to appear on the carrier’s website.
• Local delivery may be completed by a partner carrier, and the tracking number or tracking page may change after customs clearance.

Customs, Import Duties and Taxes

International orders may be subject to import duties, taxes, customs-clearance fees, brokerage fees, or local handling charges imposed by the destination country.

Unless expressly stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the recipient.

MerryTune cannot determine or guarantee the amount of customs charges in advance. Please contact the relevant customs authority in your country for further information. Customs procedures may also delay delivery.

Shipping Addresses

• Customers are responsible for entering a complete and accurate recipient name, shipping address, postal code, telephone number, and email address.
• Please enter the recipient’s legal name where required for customs clearance.
• For international shipping, entering the address in English or Roman characters is recommended.
• We may be unable to ship to P.O. boxes, parcel lockers, military addresses such as APO/FPO/DPO, or other addresses that cannot accept international courier deliveries.

Incorrect or Incomplete Address

MerryTune is not responsible for delivery delays, failed delivery, loss, or additional charges resulting from an incorrect, incomplete, or undeliverable address provided by the customer.

Once fulfillment has begun, we may not be able to change the recipient information or delivery address. Any address-correction, return, or reshipping charge imposed by the carrier may be charged to the customer.

Failed Delivery and Returned Packages

A package may be returned to MerryTune due to an incorrect address, repeated failed delivery attempts, refusal of delivery, failure to complete customs clearance, non-payment of customs charges, or failure to collect the package within the carrier’s designated holding period.

If an order is returned for one of these reasons, the original shipping fee, return shipping charge, customs charge, and any other cost incurred may be deducted from the refund. If reshipping is requested, an additional shipping fee may apply.

Delivery Responsibility

• A shipment marked as “delivered” by the carrier is considered delivered according to the delivery instructions and preferences associated with the address.
• MerryTune is not responsible for theft, loss, or damage occurring after the carrier has confirmed delivery.
• If the tracking information states that the package was delivered but you cannot locate it, please check with household members, neighbors, building management, and the local carrier before contacting us.

Lost or Damaged Packages

If your package appears to be lost in transit or arrives visibly damaged, please contact MerryTune within 7 days of the delivery date or the latest estimated delivery date.

Please provide your order number, tracking number, photographs of the outer packaging, shipping label, damaged area, and product where applicable. Please retain all packaging until the carrier investigation is completed.

Order Changes and Cancellations

Order changes or cancellations may only be requested before fulfillment begins.

Once an order has been processed, packed, or dispatched, we may not be able to change the products, shipping address, delivery method, or recipient information. Shipped orders are subject to our Returns & Refunds Policy.

Contact Us

For questions regarding shipping or delivery, please contact MerryTune Customer Care.

Email: hello@with-merrytune.com